Refund policy

Return & Refund Policy

At Raze, a brand owned and operated by CAREBEA PRIVATE LIMITED, we are committed to delivering high-quality cleaning products. If you experience any issues with your order, we're here to help.

Returns

Due to the nature of our cleaning products, we do not accept returns for products that have been opened or used.

Returns are accepted only under the following circumstances:

  • The product was damaged during delivery.

  • You received the wrong product.

  • The product is leaking or defective upon delivery.

To request a return or replacement, please contact us within 48 hours of receiving your order. Kindly provide:

  • Your Order Number

  • Clear photos or videos showing the issue

  • A brief description of the problem

Refunds & Replacements

Once your request has been reviewed and approved by CAREBEA PRIVATE LIMITED:

  • A replacement product will be shipped, or

  • A refund will be processed to your original payment method within 5–7 business days.

Shipping charges are non-refundable unless the error was caused by CAREBEA PRIVATE LIMITED.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened products

  • Used products

  • Products damaged due to improper handling or misuse by the customer

  • Orders returned without prior authorization from CAREBEA PRIVATE LIMITED

Contact Us

If you have any questions or need assistance regarding your order, please contact our customer support team.

CAREBEA PRIVATE LIMITED
Brand: Raze
Customer Support: +91 99950 88737

Our team will be happy to assist you and resolve your concerns as quickly as possible.