Shipping policy

Shipping Policy

Effective Date: July 24, 2026

Thank you for shopping with Raze, a brand owned and operated by CAREBEA PRIVATE LIMITED. We are committed to delivering your orders safely and on time.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During peak sales, promotions, or festive seasons, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India.

If shipping to your location is unavailable, we will notify you and issue a refund if payment has already been received.

3. Estimated Delivery Time

Estimated delivery timelines are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any promotional offers such as free shipping will be clearly communicated on our website.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS (where applicable) containing your tracking details.

You can use the tracking information to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners will typically make one or more delivery attempts.

If delivery cannot be completed due to an incorrect address, customer unavailability, or failure to respond to the courier, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch of returned orders.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

CAREBEA PRIVATE LIMITED is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

8. Damaged or Missing Items

If your order arrives damaged, leaking, defective, or with missing items, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

Your Order Number
Clear photos or videos of the package and product
A brief description of the issue

Eligible claims will be handled in accordance with our Return & Refund Policy.

9. Delayed Deliveries

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:

Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Courier partner delays
Government restrictions

CAREBEA PRIVATE LIMITED is not liable for delays caused by such circumstances, but we will make every reasonable effort to assist you in tracking and resolving delivery issues.